FREE UK Delivery on every order (Tracked)
Delivery: 10–21 Working Days
WhatsApp support +44 7456 453626

Help & Info

Welcome to Pakistani Clothes UK. We are here to help you with questions about shopping, orders, delivery, returns, sizing, payments, and customer support.

This Help & Information page gives you quick answers to common questions about shopping with us at
https://pakistaniclothes.uk/.

Frequently Asked Questions

1. How do I place an order?

  • Browse our products and choose the item you want to buy.
  • Select the available size, colour, stitching option, or variation where applicable.
  • Add the item to your basket/cart.
  • Click the cart icon and proceed to checkout.
  • Enter your billing, delivery, and payment details.
  • Review your order carefully before completing payment.

2. What payment methods do you accept?

  • We accept the payment methods shown at checkout.
  • Payment options may include credit/debit cards, PayPal, Stripe-supported payments, or other available secure payment methods.
  • All payments are processed securely through third-party payment providers.
  • We do not store full credit/debit card details on our website systems.

3. How can I track my order?

  • Once your order has been dispatched, we may send tracking details by email where tracking is available.
  • The tracking email may include a tracking number, courier name, or tracking link.
  • Please check your spam/junk folder if you cannot find your tracking email.
  • If you still need help, contact us at support@pakistaniclothes.uk.

4. What is your delivery time?

  • Ready-to-Wear Articles: estimated delivery time is 10 to 15 working days from dispatch.
  • Custom-Stitched / Made-to-Order Articles: estimated delivery time is 15 to 21 working days from dispatch.
  • Working days are Monday to Friday and do not include UK public holidays.
  • Delivery times are estimates and may vary due to courier delays, stock availability, tailoring requirements, seasonal demand, or other factors outside our control.

5. Do you offer free UK delivery?

  • Yes, we offer free shipping on orders delivered within the United Kingdom unless stated otherwise on a product page, promotion, or checkout page.
  • Delivery information should be checked before placing your order.

6. What is your return policy?

  • You may request a return within 14 days of receiving your order.
  • Items must be unused, unwashed, unworn, and in original condition.
  • All original tags, labels, packaging, and accessories must be intact.
  • Returns must be approved before sending items back.
  • For approved non-faulty discretionary returns, a £20 return processing/restocking fee may be deducted from the refund amount.
  • The £20 fee does not apply where the item is confirmed to be faulty, damaged on arrival, or incorrect.

For full details, please read our
Return & Refund Policy.

7. Do you offer exchanges?

  • We do not offer direct exchanges.
  • If you need a different size, colour, or item, you may return an eligible item for a refund and place a new order.
  • New orders are subject to current stock availability and current pricing.

8. How do I return an item?

  • Email us at returns@pakistaniclothes.uk.
  • Include your order number, item name, reason for return, and photos if the item is damaged, faulty, or incorrect.
  • Wait for return approval before sending anything back.
  • Use a tracked and insured delivery service when returning items.
  • Keep your proof of postage until the return is completed.

9. What if my item is damaged, faulty, or incorrect?

  • Contact us within 48 hours of receiving your order.
  • Email support@pakistaniclothes.uk.
  • Include your order number, photos of the item, photos of packaging where relevant, and a short explanation of the issue.
  • After review, we may offer a replacement, repair, refund, or another suitable solution.

10. Can I cancel my order?

  • Orders can be cancelled within 24 hours of placing the order by emailing us.
  • After 24 hours, cancellation is not guaranteed because the order may already be processed, packed, customised, stitched, or dispatched.
  • Custom-stitched, tailored, personalised, or made-to-order items may not be cancelled once processing has started.

11. How do I choose the right size?

  • Check the product description and size guide before placing your order.
  • Measure yourself carefully and compare your measurements with the size information provided.
  • Some Pakistani clothing styles may be loose, modest, semi-fitted, or designed differently depending on the article.
  • If you are unsure about sizing, contact us before placing your order.

12. Do custom-stitched items take longer?

  • Yes. Custom-stitched, tailored, semi-custom, personalised, or made-to-order items require extra time.
  • Estimated delivery time for custom-stitched articles is usually 15 to 21 working days from dispatch.
  • Special instructions, sizing requests, tailoring work, and seasonal demand may increase total processing time.

Shipping Information

UK Delivery

  • We deliver orders within the United Kingdom.
  • UK delivery is free unless stated otherwise at checkout, on a product page, or during a promotion.
  • Tracking details are provided where available after dispatch.

Delivery Estimates

  • Ready-to-Wear Articles: 10 to 15 working days from dispatch.
  • Custom-Stitched Articles: 15 to 21 working days from dispatch.
  • Working days do not include weekends or UK public holidays.

For full details, please read our
Shipping Policy.

Returns and Refunds

Return Window

  • Returns can be requested within 14 days of receiving your order.
  • Items must meet our return eligibility conditions.
  • Returns must be approved before sending items back.

Refunds

  • Refunds are processed after returned items are received, inspected, and approved.
  • Approved refunds are issued to the original payment method.
  • Refund processing time is usually up to 14 days after approval.
  • A £20 return processing/restocking fee may apply to approved non-faulty discretionary returns.

Important Return Notice

  • Please do not send returns without approval.
  • Return instructions will be provided after your return request is approved.
  • The courier address is for parcel and courier deliveries only.

Customer Support

For order support, product questions, delivery help, returns, refunds, sizing, or policy questions, contact us using the details below.

Business Information

Business / Correspondence Address

Use this address for business correspondence, letters, account verification, and general contact purposes.

Pakistani Clothes UK
Unit 168222, PO Box 7169
Poole, Dorset, BH15 9EL
United Kingdom

Courier / Parcel Delivery Address

Use this address only for parcels, courier deliveries, and approved return shipments where we specifically provide return approval.

Pakistani Clothes UK
Unit 168222, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset, BH16 6FH
United Kingdom

Note: The courier address is for parcel and courier deliveries only. Please do not send returns, documents, or parcels without approval.

Helpful Links

We hope this information helps you have a smooth shopping experience with Pakistani Clothes UK. If you need further assistance, please contact us.

End of Help & Information

Scroll to Top