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Return & Refund Policy - Pakistani Clothes UK

Pakistani Clothes UK — pakistaniclothes.uk

Last Updated: 01/06/2026

At Pakistani Clothes UK, customer satisfaction is important to us. We aim to provide high-quality Pakistani clothing and reliable customer service. If you are not fully satisfied with your purchase, please read this Return & Refund Policy carefully before requesting a return.

This policy applies to purchases made through https://pakistaniclothes.uk/.

1. Return Window

You may request a return within 14 days of receiving your order.

  • The 14-day return period starts from the date your order is delivered.
  • Return requests made after 14 days may not be accepted unless your statutory rights apply.
  • Please contact us before sending any item back.
  • Items sent back without approval may be refused or delayed.

2. Return Eligibility

To be eligible for a return, the item must meet the conditions below.

Eligible Return Conditions

  • The item must be unused.
  • The item must be unwashed.
  • The item must be unworn.
  • The item must be in its original condition.
  • All original tags, labels, packaging, and accessories must be intact.
  • The item must be free from perfume, makeup marks, stains, damage, alteration, or signs of use.

Items That May Be Refused

A return may be refused or only partially refunded if:

  • The item has been worn, washed, used, altered, or damaged by the customer.
  • The item has perfume, makeup marks, deodorant marks, stains, odours, or signs of wear.
  • Original tags, labels, packaging, or accessories are missing.
  • The item is returned after the allowed return period.
  • The item is not in a resaleable condition.

3. Non-Returnable Items

The following items are non-returnable unless they are faulty, damaged on arrival, or incorrect:

  • Custom-stitched items.
  • Tailored or made-to-order garments.
  • Personalised or customised products.
  • Items made to customer measurements or special requirements.
  • Sale, clearance, final-sale, or promotional items.
  • Accessories including jewellery, hijabs, scarves, and similar items.
  • Items marked as non-returnable on the product page.

This does not affect your statutory rights if an item is faulty, damaged, incorrect, or not as described.

4. How to Request a Return

To start a return request, please email us before sending anything back.

Return Request Email

Email: returns@pakistaniclothes.uk

Please Include

  • Your full name.
  • Your order number.
  • The item name or product details.
  • The reason for return.
  • Photos if the item is damaged, faulty, incorrect, or not as described.

Return Approval

  • Once your request is reviewed, we will email you with approval or further instructions.
  • Please do not send items back before receiving return approval.
  • The correct return instructions and return address will be provided after approval.

5. Return Shipping

For non-faulty returns, customers are responsible for return shipping costs.

  • We do not provide free returns for non-faulty items.
  • We recommend using a tracked and insured delivery service.
  • You should keep your proof of postage until the return is completed.
  • We are not responsible for returned items lost or damaged in transit.

If the item is confirmed to be faulty, damaged on arrival, or incorrect, we will review the case and provide an appropriate solution in line with this policy and your statutory rights.

6. £20 Return Processing / Restocking Fee

For approved non-faulty discretionary returns, a £20 return processing/restocking fee may be deducted from the refund amount.

When the £20 Fee May Apply

  • Customer changed their mind.
  • Customer ordered the wrong size.
  • Customer ordered the wrong colour or style.
  • Customer no longer wants the item.
  • The item is returned for a non-faulty reason.

When the £20 Fee Does Not Apply

  • The item is confirmed to be faulty.
  • The item arrived damaged.
  • The wrong item was sent.
  • The item is materially not as described.
  • Your statutory consumer rights require otherwise.

This fee does not affect your statutory rights under applicable UK consumer law.

7. Refunds

Refunds are processed only after the returned item has been received, inspected, and approved.

Refund Method

  • Approved refunds will be issued to the original payment method used at checkout.
  • We cannot normally refund to a different card, bank account, or payment method.
  • Payment providers or banks may take additional time to show the refund in your account.

Refund Processing Time

  • Refunds are usually processed within 14 days after the returned item is received, inspected, and approved.
  • Your bank or payment provider may take additional time to make the funds available.

Refund Deductions

The following may be deducted from the refund where applicable:

  • The £20 return processing/restocking fee for approved non-faulty returns.
  • Original shipping charges, unless the item is faulty, damaged, incorrect, or your statutory rights apply.
  • Any reduction in value caused by customer handling beyond what is necessary to inspect the item.

8. Partial Refunds

Partial refunds may be issued where the returned item is not received in fully original condition.

Examples Where Partial Refunds May Apply

  • Original packaging is missing or damaged.
  • Tags, labels, or accessories are missing.
  • The item shows signs of handling beyond normal inspection.
  • The item has minor marks, odours, or condition issues.
  • The item is returned in a condition that reduces its resale value.

If the item is not eligible for return, we may refuse the refund and may ask you to pay return postage if you want the item sent back to you.

9. Damaged, Faulty, or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of receiving your order.

Please Email

Email: support@pakistaniclothes.uk

Please Include

  • Your order number.
  • Photos of the damaged, faulty, or incorrect item.
  • Photos of the packaging, if relevant.
  • A short explanation of the issue.

Possible Solutions

After review, we may offer one or more of the following:

  • Replacement.
  • Repair.
  • Refund.
  • Another suitable solution depending on the issue.

No £20 return processing/restocking fee will apply if the item is confirmed to be faulty, damaged on arrival, or incorrect.

10. Exchanges

We do not offer direct exchanges.

  • If you need a different size, colour, or item, you may return an eligible item for a refund and place a new order.
  • All return conditions must be met before a refund can be approved.
  • New orders are subject to current stock availability and current pricing.

11. Cancellations

Orders can be cancelled within 24 hours of placing the order by emailing us.

Cancellation Email

Email: support@pakistaniclothes.uk

Important Cancellation Notes

  • After 24 hours, cancellation is not guaranteed because the order may already be processed, packed, customised, stitched, or dispatched.
  • Custom-stitched, tailored, personalised, or made-to-order items may not be cancelled once processing has started.
  • If an order has already been dispatched, you may need to follow the return process after delivery.

12. Custom-Stitched and Made-to-Order Items

Custom-stitched, tailored, personalised, semi-custom, and made-to-order items are prepared according to customer requirements.

Return Restrictions

  • These items are generally non-returnable and non-refundable unless faulty, damaged, incorrect, or not as described.
  • Orders cannot normally be cancelled once stitching, tailoring, or preparation has started.
  • Please check all measurements, size details, colour choices, and special instructions carefully before placing your order.

13. Sale, Clearance, and Promotional Items

Sale, clearance, final-sale, and promotional items are usually non-returnable unless faulty, damaged, incorrect, or not as described.

  • Please check product details carefully before purchasing sale or clearance items.
  • Promotional items or bundle items may need to be returned together before a refund can be processed.
  • This does not affect your statutory rights.

14. Items Lost During Return Shipping

Customers are responsible for ensuring returned items reach us safely.

  • Use a tracked delivery service.
  • Use adequate insurance for the value of the item.
  • Keep proof of postage and tracking details.
  • Package the item securely to avoid damage during return shipping.

We cannot issue a refund for a return that we do not receive, unless your statutory rights require otherwise.

15. Unapproved or Unacceptable Returns

Returns may be refused if they do not meet this policy.

Examples of Unacceptable Returns

  • Items returned without approval.
  • Items returned after the return window.
  • Items returned used, washed, worn, altered, or damaged.
  • Items returned without tags, labels, packaging, or accessories.
  • Items that are non-returnable and not faulty.

If a return is refused, we may contact you to arrange return of the item to you. Additional postage charges may apply.

16. Return Address

Please do not send returns without approval. Return instructions and the correct return address will be provided by email after your return request is approved.

Business / Correspondence Address

Use this address for business correspondence, letters, account verification, and general contact purposes.

  • Name: Pakistani Clothes UK
  • Address Line 1: Unit 168222, PO Box 7169
  • City: Poole
  • County: Dorset
  • Postcode: BH15 9EL
  • Country: United Kingdom

Full Correspondence Address:
Pakistani Clothes UK
Unit 168222, PO Box 7169
Poole, Dorset, BH15 9EL
United Kingdom

Courier / Parcel Delivery Address

Use this address only for parcels, courier deliveries, and approved return shipments where we specifically provide return approval.

  • Name: Pakistani Clothes UK
  • Address Line 1: Unit 168222, Courier Point
  • Address Line 2: 13 Freeland Park, Wareham Road
  • City: Poole
  • County: Dorset
  • Postcode: BH16 6FH
  • Country: United Kingdom

Full Courier / Parcel Address:
Pakistani Clothes UK
Unit 168222, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset, BH16 6FH
United Kingdom

Important Return Notice

  • Please do not send returns without approval.
  • Return requests must be approved by email before sending any item back.
  • The courier address is for parcel and courier deliveries only.
  • Return instructions will be provided after your return request is approved.

17. Business and Contact Details

For return, refund, cancellation, or order support, contact Pakistani Clothes UK using the details below.

Business Information

18. Statutory Rights

Nothing in this Return & Refund Policy affects your statutory rights under applicable UK consumer law.

If an item is faulty, damaged, incorrect, or not as described, you may have legal rights in addition to this policy.

19. Policy Updates

We may update this Return & Refund Policy from time to time. Any updates will be published on this page with the latest updated date.

Please review this policy before placing an order to make sure you understand the latest return and refund terms.

End of Return & Refund Policy

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