Frequently Asked Questions About Pakistani Clothes Online UK
Are your outfits ready to ship or pre-order
Some outfits are ready to ship, while others may be available on a pre-order basis. If an item is marked as pre-order, it means we need extra time to source or prepare it before dispatch.
Please check the product page before ordering, as delivery times can vary by item.
Are your clothes authentic Pakistani styles?
Yes. Our collections are inspired by Pakistani fashion and include lawn suits, embroidered outfits, formal wear, party wear and ready-made styles commonly worn for Eid, weddings, family events and everyday use.
We aim to offer designs that reflect traditional Pakistani clothing while making them easy to shop online in the UK.
Can I request a custom size?
At the moment, most items are sold in the sizes shown on the product page. If you need a specific size or have a sizing question, please contact us before placing your order.
Where possible, we will guide you on the best available size or let you know if a custom option is available.
Do your outfits come in different sizes?
Yes, many of our outfits are available in different sizes, depending on stock and style. Please check the size options on each product page before ordering.
If you are unsure which size to choose, contact us and we will try to help.
Are your suits sold as 3-piece outfits?
Some suits are sold as 3-piece outfits, usually including a shirt, trousers and dupatta. Other items may be 2-piece or single-piece outfits.
Please read the product description carefully to see exactly what is included.
Can I add a note to my order?
Yes. You can add a note at checkout if you need to share something specific about your order.
For urgent requests, it is better to contact us directly before placing the order.
Shipping
How long does UK delivery take?
UK delivery times depend on the item, stock status and delivery option selected at checkout. Ready-to-ship items are usually dispatched sooner, while pre-order items may take longer.
Please check the product page and checkout information for the latest delivery estimate.
Can I track my order?
Yes. Once your order has been dispatched, we will send you tracking details if tracking is available for your delivery method.
You can use those details to follow your parcel’s progress.
What happens if my order takes longer than expected?
Occasionally, delivery can take longer due to supplier delays, courier delays, busy seasons or stock availability.
If your order is delayed, we will do our best to keep you updated. You can also contact us with your order number for an update.
Will I need to pay customs charges in the UK?
For UK orders, any charges will depend on the item source, courier and applicable rules at the time of delivery.
If any customs, duty or handling charges apply, these are normally the customer’s responsibility.
Can my order arrive earlier than the estimated delivery time?
Sometimes, yes. If an item is ready sooner than expected, we may dispatch it earlier.
However, delivery dates are estimates and cannot be guaranteed unless clearly stated.
Do you offer faster delivery?
Faster delivery may be available on selected items. Please contact us before ordering if you need an outfit urgently for Eid, a wedding, party or other event.
We will let you know what is possible before you place the order.
Ordering
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to change or cancel an order.
Once an order has been processed, packed, dispatched or specially arranged, changes or cancellation may not be possible.
What payment methods do you accept?
Available payment methods are shown at checkout. These may include card payments and other supported online payment options.
Please choose the payment method that suits you best when placing your order.
How do I choose the right size?
We recommend checking the size information on the product page before ordering. If measurements are listed, compare them with an outfit that fits you well.
If you are between sizes or unsure, contact us before placing your order so we can guide you where possible. you can also check out Size Guide
What is your returns policy?
Returns depend on the item type, condition and reason for return. Please check our Returns Policy page before ordering.
Items must usually be unused, unworn and returned in their original condition. Some items may not be returnable due to hygiene, customisation or sale conditions. for more information visit of return policy page
Can I order items from different collections together?
Yes. You can add items from different collections to the same basket and place one order.
If items have different dispatch times, your order may arrive in separate parcels or be dispatched once all items are ready.
Do you offer discounts or promotions?
From time to time, we may offer discounts, seasonal sales or special promotions.
The best way to stay updated is to check our website regularly or follow our social media pages.
What if an item becomes unavailable after I order?
Sometimes stock can change quickly, especially during busy periods.
If an item becomes unavailable after you place your order, we will contact you to offer an alternative, a replacement option or a refund.
How can I contact customer support?
You can contact us through our website contact us page, email, social media or whatsapp number +44 7456 453626. Please include your order number if your message is about an existing order.
This helps us deal with your enquiry more quickly.
International Orders
Do you deliver outside the UK?
International delivery may be available for selected destinations. Shipping options and costs will depend on the delivery country and the items in your order.
Please check the available options at checkout or contact us before ordering.
How much does international delivery cost?
International delivery costs vary depending on the destination, parcel weight, courier and delivery service selected.
The final shipping cost will usually be shown at checkout before you complete your order.
Will I need to pay customs or import charges?
International customers may need to pay customs duty, import tax, handling fees or other local charges when the parcel arrives.
These charges are set by the destination country and are the customer’s responsibility.
Can I calculate import charges before ordering?
We cannot guarantee exact customs or import charges, as they are set by local authorities in the destination country.
You may be able to check with your local customs office for an estimate before placing your order.
Do you accept international returns?
International returns may be accepted depending on the item and reason for return. Please contact us before sending anything back.
Return postage, customs paperwork and any related charges are usually the customer’s responsibility unless the item is faulty or incorrect.
What should I do if there is a problem with my international order?
Please contact us as soon as possible with your order number and details of the issue.
We will review the problem and let you know the next steps.
Can I track my international order?
If tracking is available for your delivery method, we will send the tracking details after dispatch.
Tracking updates may vary depending on the courier and destination country.
Are there extra fees for international orders?
There may be extra costs such as customs duty, import VAT, courier handling fees or processing charges.
These charges are not controlled by us and are normally payable by the customer.
Do you offer express international delivery?
Express international delivery may be available for some destinations and selected items.
Please contact us before ordering if you need an item quickly, and we will confirm the available options.
Do you help with customs documents?
Where required, we provide the standard shipping and customs information needed for international delivery.
Customers are responsible for any local customs clearance, taxes, duties or extra documents requested by their country.