Jamnii Ruya Formal Collection

Please note that due to variations in monitor and device settings, the actual colors of the products may differ slightly from what you see on your screen. We aim to present our products as accurately as possible, but lighting, photography, and screen technology may affect how colors are perceived.

To keep your Pakistani clothes in the best condition, we recommend following these care instructions:

• Hand wash or dry clean embroidered or delicate fabrics.
• Avoid using bleach or strong detergents to prevent damage.
• For heavily embellished dresses, avoid machine washing to prevent any harm to the embellishments.
• Iron on low heat, avoiding direct contact with embroidery or embellishments.

For specific care advice related to your outfit, feel free to contact our customer service team.

Yes, once your order is dispatched, you will receive a tracking number via email so you can monitor your delivery.

You can reach us via email at support@pakistaniclothes.uk or WhatsApp at +44 7456 261486.

Delivery takes 15 to 21 working days for both UK and USA orders.

We value your privacy. By shopping with us, you consent to the collection of certain data to improve your shopping experience. This data may be shared with trusted partners like payment gateways, shipping services, and advertising platforms to ensure smooth order processing.

For more details on how we handle your data and cookies, and to understand our partners’ policies, please review our Privacy Policy and Cookie Policy.

How will I receive my refund?

Refunds will be issued to your original payment method within 3 days after we receive your returned item. Please note that the original shipping cost will be deducted from your refund, except in cases where the item was incorrect or faulty.

How long does it take to process a refund?

Refunds are processed within 14 days of receiving and inspecting the returned item.

Will I be refunded for the shipping costs?

Shipping costs are non-refundable unless the item received was incorrect or faulty.

For more details, visit our Refund Policy.

Can I return my item if I’m not satisfied with it?

Yes, you can return your item within 3 days of delivery. The item must be unused, in its original condition, with all tags attached, and in the original packaging. Please note, sale items or customized stitched outfits are not eligible for return.

How do I initiate a return?

To initiate a return, email us at support@pakistaniclothes.uk or message us on WhatsApp at +44 7456 261486. Return shipping costs will be your responsibility unless the item received was incorrect or faulty.

What should I do if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please contact us immediately via email or WhatsApp. We will arrange for the return, and you’ll receive a full refund or replacement, including shipping costs.

For more details, visit our Return Policy.